๐Ÿ“Š Compare traffic across stores (Enterprise)

Compare footfall across locations to spot trends and outliers. This feature is available on Enterprise.

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Written by the Merlin Cloud team

Updated 20 August 2025


What you can compare

  • Total People by store for the selected date range

  • Entries and Exits from entry line tracking

  • Zone-level counts when a zone filter is applied

  • Optional Kiosk Engagement Rate where a zone is linked to a kiosk

Camera data is not currently tied to campaigns. Use this view for store and zone performance, not campaign attribution.

Filters

  • Date range

  • Country

  • Optional resource pickers where configured: Location, Camera, Zone

The same filters apply to all stores so results are like-for-like.

Normalisation options

To compare fairly you can normalise metrics by:

  • Open hours: converts totals to per-hour rates

  • Floor area (mยฒ): converts totals to per-square-metre rates

  • Staff count: converts totals to per-staff rates

Provide open hours, floor area, or staff numbers for each location to enable these options. Choose the factor that best fits your use case.

How to run a comparison

  1. Open Analytics โ†’ Compare stores.

  2. Select Date range and Country.

  3. Choose the stores you want to compare.

  4. (Optional) Pick a Zone to compare the same area across stores.

  5. (Optional) Turn on a normalisation method.

  6. Review the ranked table and bar chart. Click a store to drill into its camera or zone.

Interpreting results

  • Large gap between Entries and Total People can indicate loitering or choke points.

  • High Total People with low Kiosk Engagement Rate suggests attraction without interaction near the kiosk.

  • After a layout change, compare the same zone across stores with a consistent date window.

Limitations and notes

  • No backfill for camera offline periods. Gaps will appear as lower totals.

  • Counts are session based, not unique people. Re-entries are counted again.

  • Benchmarks such as percentile by store type are not surfaced by default. These can be produced in enterprise reports on request.

Permissions

  • Admins and Managers can access store comparisons.

  • Viewers are read only.

Troubleshooting

  • A store is missing: confirm it has at least one active camera and matches the country filter.

  • Normalise toggle disabled: add open hours, floor area, or staff counts for those locations.

  • Numbers look inflated: check for mirrors or reflective surfaces and validate camera placement.

  • Zero data: verify the camera is online and perform a quick walk test.


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