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🖥️ Setting up a kiosk deployment

Learn how to set up an Android device as an in-store kiosk using the Merlin Cloud dashboard and provisioning tools.

Luke Brown avatar
Written by Luke Brown
Updated over 6 months ago

Overview

A kiosk deployment refers to installing a physical Android device (tablet, screen, or touchscreen display) in-store to run your campaign experience. Kiosks are tied to a specific store location and campaign, allowing you to track customer engagement, view session data, and monitor device performance from your dashboard.

Before you begin

Make sure you’ve already created the following:

  • A location - where this kiosk will be installed

  • A campaign - the interactive experience this kiosk will display

Step-by-step: Creating a kiosk

  1. Go to the Kiosks page
    Navigate to Touchpoints > Kiosks from the sidebar. You’ll see any existing kiosks and a map showing their current deployment locations.
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  2. Click ‘Create kiosk’
    A panel will slide out on the right-hand side of the screen.
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  3. Leave the ‘Mobile’ checkbox unticked
    This ensures you’re creating a physical kiosk rather than a mobile (QR-only) deployment.
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  4. Select a location
    Choose the store where this kiosk will be installed. This locks the kiosk to the selected location and ensures analytics, uptime, and device tracking are accurate.
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  5. Select a campaign
    Pick the campaign this kiosk should display. Each kiosk can only be assigned to one campaign at a time.
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  6. Click ‘Generate QR code’
    This will generate a unique setup QR code, which you’ll scan on your Android device to complete the installation.

Provisioning the kiosk

Once the QR code is generated:

  • Open the camera or QR scanner on your Android tablet (must be running Android 8.0 or later)

  • Scan the QR code directly from your dashboard

  • The device will automatically install the Merlin Cloud software and begin configuration

When provisioning is complete:

  • The device will launch the campaign experience

  • The kiosk will appear in your dashboard as active

  • All sessions and interactions will be tracked automatically

  • Device health and uptime monitoring will begin instantly

No logins or manual configuration are needed on the device itself.

If the device is reset, it will need to be re-provisioned using a new QR code.

What happens after setup?

  • The kiosk will display your campaign in full-screen mode

  • All analytics (views, sessions, dwell time, conversions) will begin tracking automatically

  • The kiosk will be listed on the Kiosks page under its assigned location

  • You can monitor its status, uptime, and engagement from the dashboard

FAQs

Can a kiosk be linked to multiple campaigns?
No - each kiosk is assigned to one campaign. If you want to change the experience, delete the kiosk and create a new one.

Can a kiosk be moved to another store?
No - each kiosk is locked to its original location. You’ll need to delete and re-create it for the new site.

What happens if someone resets the device?
The connection to the kiosk will break, and the device will need to be re-provisioned with a new QR code.

Is authentication required to use the kiosk?
No - once provisioned, the kiosk works immediately with no sign-in or admin access needed.

Can the same Android device be reused later?
Yes - but it must be reset and re-provisioned with a new QR code. Reusing the old QR code won’t work.

Related Articles
📍Creating a new store location
📱Setting up a mobile deployment
🎛️ Kiosk remote capabilities and actions
🛠️ Recommended set up of devices
⚙️ Install and deploy a Kiosk with Merlin Cloud
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