What zones are
A zone is a polygon overlaid on the camera image.
Current UI supports 4-sided polygons. (Enterprise: custom polygons with unlimited sides.)
You can add unlimited zones per camera; we recommend ≤ 4 for clarity.
Create a zone
Go to Cameras → [Camera] → Heatmap.
Click Add zone.
Click four corners on the image to draw the polygon.
(Optional) Name the zone; otherwise it’s labelled by colour.
Save.
Tip: Draw slightly inside walls/fixtures to avoid edge noise.
Edit or delete a zone
Open Heatmap → select the zone → adjust corner points → Save.
To remove, select the zone → Delete.
Changes take effect immediately for the current date filter.
Naming rules
Names are for your reference; use letters & numbers (no emojis/specials).
Keep names short and descriptive:
Entrance,Promo Bay A,Till Queue.
Filtering & time alignment
Use the Zone picker to view zone-specific metrics.
Changing the date range recomputes all zone metrics and the heatmap to that same window.
Use All zones to return to full-frame analytics.
Calibration & placement tips
Mount cameras high and angled down to reduce occlusion.
Avoid mirrors/strong reflections and harsh backlighting.
After drawing a zone, do a quick walk test through it to confirm counts.
Keep zones non-overlapping where possible to simplify attribution.
“No data” state
Newly created cameras/zones show No data until movement occurs in view.
Ensure the device is online and the zone actually covers foot traffic.
Note: if a camera goes offline, counts aren’t backfilled for the gap.
Permissions
Admins & Managers can create, edit, and delete zones.
Viewers are read-only.
Troubleshooting
Zone saved but zero counts: widen the polygon or verify foot traffic with a walk test.
Numbers look inflated: check for reflections or people re-entering (counts are session-based, not unique individuals).
Cluttered visuals: reduce to ≤ 4 zones or hide unused ones via the picker.