What we measure
Camera analytics (whole frame): Counts everything within the camera’s field of view.
Zones (optional): Draw polygons on the floor plan to see counts for specific areas.
Entry/exit lines (optional): Draw lines on doorways to track ingress/egress events for stores or zones.
You can use any combination of the above. For multiple doors, draw a line for each door; totals aggregate across configured lines.
Metric glossary
People now - Live count of people currently visible under the camera view.
Total People - Sum of people detected within the selected time/date filter (camera frame or selected zone).
Busiest time - The top hour within your current filter window (commonly the selected date).
Counting model (important)
We count sessions, not unique individuals (GDPR-first design).
If someone exits and re-enters, this produces two sessions.
Staff filtering: Not enabled by default. Enterprise clients can request worker identification options.
Side/staff doors: Add entry/exit lines on those doors if you want them included (or excluded by omission).
Entry & exit lines: how counts are produced
Create an ingress/egress line across a doorway in the camera view.
When movement crosses that line, we record an Entry or Exit event (directional).
Use separate lines per door to compare entrance performance.
Accuracy guidance
Typical accuracy is 85–90% under normal/ideal conditions; real-world results vary.
Accuracy may drop with crowding, occlusion, extreme lighting, mirrors/reflective surfaces, or poor camera placement.
Offline behaviour
If the camera goes offline, counts are not currently buffered or backfilled. (Enterprise backfill can be added if required.)
Privacy posture (summary)
No facial recognition.
Full body blur applied; detection is processed server-side and anonymised immediately after the detection script runs.
We report derived metrics, not raw identities.
Setup tips for reliable counting
Mount cameras high and angled slightly downward to minimise occlusion.
Ensure consistent, even lighting; avoid backlighting and reflective surfaces where possible.
Test zones and door lines: walk through them during setup to confirm expected counts.
Start with ≤ 4 zones per camera for clarity (more are supported but can be harder to manage).
“No data” state
New cameras show No data until events are recorded. Verify power/network, confirm the camera view covers your area, and test by walking into frame.