What line tracking does
Draw a directional line across a doorway in the camera view.
When movement crosses the line, we record an Entry or Exit event based on direction.
Use multiple lines if you have multiple doors. Totals aggregate across configured lines.
When to use lines vs zones
Lines: count ingress and egress through doors.
Zones: analyse activity within specific areas of the store.
You can use both for a store: lines for door counts and zones for dwell and flow inside.
Add an entry or exit line
Open Cameras → [Camera] → Draw.
Select Add line.
Click two points on the doorway to place the line.
Choose the direction so the system can classify Entry vs Exit.
Save.
Tip: Place the line fully inside the doorway and perpendicular to the walking path for reliable direction detection.
Manage multiple doors
Create a separate line for each entrance or exit.
Name lines clearly, for example Front Door, Side Door, Staff Door.
If you do not want a door counted, do not add a line for it.
What you will see
Entry and Exit counts for the selected time range.
People now continues to show live people under the camera view.
Total People is the total count within your date filter. Counts are session based, not unique individuals.
Accuracy and limitations
Typical accuracy is 85 to 90% in normal conditions. Results vary by environment.
Accuracy can reduce with crowding, occlusion, extreme lighting, or mirrors and reflective surfaces.
For GDPR reasons we do not track identities. Re-entries are counted as new sessions.
Enterprise option: staff identification can be enabled on request.
Offline behaviour
If a camera goes offline, counts are not buffered or backfilled. Enterprise backfill can be added if required.
Best placement and setup
Mount cameras high and angled slightly down to reduce occlusion.
Avoid backlighting and strong reflections near doors.
Keep lines short and tight across the actual threshold.
Test by walking in and out to confirm entries and exits increment as expected.
Edit or remove a line
Open the camera, select the line, adjust its endpoints, then Save.
To remove, select the line and choose Delete.
Permissions
Admins and Managers can add, edit, and delete lines.
Viewers are read only.
Troubleshooting
Counts look low: move the line deeper into the doorway or make it perpendicular to the walking path.
Counts look high: check for reflections or people pacing on the threshold. Nudge the line inward.
No data: new cameras show no data until movement is recorded. Confirm the camera view covers the doorway.